Shipping policy

This Shipping Policy applies to all original artworks purchased under the SKVO brand through the official website, online store, social media, or any other official SKVO sales channels.

1. Artwork Availability

Some SKVO artworks are available in stock and ready for shipment. In this case, the order will be dispatched on the next business day after payment confirmation.

If the selected artwork is not in stock, SKVO may require up to 7 business days for production, final quality control, drying, surface preparation, packaging, and shipment arrangement.

2. Order Preparation Time

The preparation time depends on the status of the artwork:

— artwork in stock: dispatch on the next business day after payment confirmation;
— artwork not in stock: production and preparation for shipment may take up to 7 business days;
— custom or specially agreed orders may have separate timelines, which will be confirmed to the buyer before payment or immediately after the order is placed.

3. Packaging

Each SKVO artwork is packaged according to its size, technique, and the requirements of international transportation.

To protect the artwork, SKVO may use heavy paper, protective film, cardboard, a shipping tube, rigid packaging, corner protection, additional cushioning material, and an external shipping box.

The purpose of the packaging is to ensure the safest possible delivery of the artwork to the buyer.

4. Delivery Time

The maximum total delivery time to the recipient, including order preparation, possible production of the artwork, and international transportation, is up to 30 calendar days from the date of payment confirmation, unless another timeline has been separately agreed with the buyer.

The actual delivery time depends on the destination country, the selected delivery service, customs procedures, public holidays, the remoteness of the address, and the operations of local postal or courier services.

5. International Shipping

SKVO may ship artworks within Spain, to countries of the European Union, and to other international destinations, provided that delivery to the specific country is technically possible.

For international shipments, the buyer is responsible for the accuracy of the provided information: recipient name, address, postal code, city, country, phone number, and email address.

Customs duties, import taxes, local fees, and any other charges that may arise in the destination country are the responsibility of the buyer, unless otherwise agreed in writing in advance.

6. Order Tracking

After the order has been shipped, the buyer will receive a tracking number if this option is available through the selected delivery service.

SKVO is not responsible for temporary delays caused by customs procedures, logistics disruptions, postal or courier service operations, weather conditions, strikes, holiday periods, or circumstances beyond SKVO’s control.

7. Refunds During Production and Delivery

Once payment has been confirmed, the order is considered accepted and put into process.

If the order remains within the stated production, preparation, and delivery period — up to 30 calendar days from the date of payment confirmation — refunds due solely to the waiting period are not issued.

This condition does not limit the buyer’s legal rights under applicable consumer protection laws, including rights in cases of substantial delay, lost shipment, damaged goods, or any other rights that cannot be excluded by contract.

8. Damage During Delivery

The buyer must inspect the packaging and the artwork immediately upon receipt.

If the packaging or the artwork has been damaged during delivery, the buyer must contact SKVO within 48 hours of receiving the order and provide:

— order number;
— photographs of the outer packaging;
— photographs and video of the damaged areas;
— photographs of the shipping label;
— a brief description of the issue.

Without photographic documentation of the damage and packaging, the review of the claim may be difficult.

9. Incorrect Address or Failed Delivery

If the buyer provides an incorrect address, fails to collect the parcel, refuses delivery, or does not respond to requests from the delivery service, any additional costs for reshipment, storage, return, or rearranged delivery shall be paid by the buyer.

10. Contact

For questions regarding delivery, order tracking, or damage during transportation, the buyer may contact SKVO via the official contact email office@skvo.gallery or through the contact form on the website.

SKVO aims to ensure careful, safe, and transparent delivery of every artwork.